1: Spot the unhappy customer
A complaint email, a one-star review or a quiet drop-off turns a loyal buyer into a detractor. Reach them, and other at-risk buyers, with email, SMS and social before they switch for good.
Use case
Customer Recovery
Win back unhappy and lapsed buyers with a recovery cashback offer, verify the repeat purchase with a receipt, and turn each one into a consented first-party profile.
Sarah Connell
Trusted by leading brands
Customer recovery
How it works
2: Send a recovery cashback offer
Reply with a goodwill cashback offer on their next purchase. Full or partial cashback after a full-price purchase gives a real reason to come back, without cutting your shelf price.
3: Verify the return with a receipt
They buy again in store and upload the receipt. The repeat purchase is confirmed at full price, so you know the buyer actually came back, not just clicked.
4: Keep them as first-party data
The win-back becomes a consented profile you own, and a short survey at claim captures why they left and what nearly lost them. A detractor turns into a known, opted-in customer.
See your next campaign come back as receipts
Bring a product and a channel you already run. We will show you how the verified sales come back.